Customer Care
Way more than a typical call center. And way better.
iostudio offers a fresh take on truly comprehensive Web-integrated customer support, integrating all of today’s most effective social media platforms. Beyond a highly sophisticated system for qualifying and processing interested prospects (we refer to this as lead refinement), our Customer Support Center cultivates meaningful two-way conversations using a broad range of powerfully interconnected services. These include product support, surveying, attrition management, Web-based lead generation, college application processing and more.
Unlike a typical call center, our workload strikes an even balance between inbound and outbound communications. Rather than the script-reading, high-turnover temporary help so many call centers employ, our staff is made up of motivated, intelligent subject matter experts who actually love their jobs. As happy clients remind us again and again, the difference is striking. As are the results.
Efficiency is another point that sets iostudio apart. Everything we do is strategically designed to make cost-effective use of time and resources. We are driven always by the goal of maximizing ROI. Intelligent streamlining is a great place to start.
A smart approach to social media.
The strategy behind iostudio’s social media response team (SMRT) is fully integrated into our Customer Support Center strategy. We believe that providing multiple communication channels and letting customers choose the options that work best for them results in a more satisfied customer.
Customers are all different. Some may be more comfortable connecting via Facebook or live online chat while another connects through email, phone or even text messaging. Luckily, we’re more than comfortable with all of these alternatives. We can even help by gently guiding people to the best medium for achieving whatever it is they’re after.
There’s a business side to this as well—constantly tracking and analyzing customer behavior enables us to keep cost-effective concurrent interactions/chats on the frontlines, reserving one-on-one services for when the ROI payoff is greatest. After all, customers just want the most convenient answer, not the most expensive.
One of the best in the country, technically speaking.
The main iostudio Customer Support Center, located in Nashville, TN, is designed from the ground up to offer a superior level of lead refinement, application processing and customer support. The backbone of our system is a highly evolved IT infrastructure that allows trained operators to maintain simultaneous voice, chat and email communications as they guide customers through a sophisticated Web experience.
As a company that also designs, builds and manages websites and mobile apps, we have a host of seasoned programmers onsite. This ensures that every facet of our system is fine-tuned and running smoothly at all times. Again, the difference is striking.
Crunching the numbers.
Our experienced Brand Intel team provides sophisticated real-world insights, helping clients quickly fine-tune their lead handling. All data is located in one secure, centralized location. This allows us to quickly compile in-depth performance metrics, visitor statistics, conversion rates, chat/call volumes, etc., and generate detailed weekly and monthly reports.
Once you become accustomed to such a rich information stream, you’ll wonder how you ever lived without it.
Our next caller could be you.
Ready to take your customer support program to the next level? So are we.
Learn more today by calling Tom Woodard at 615-256-6282. Or email csc@iostudio.com. Operators are standing by.