When you invest in marketing and advertising, you invite your audience into your brand experience. Therefore, the contact center receiving them must meet those expectations. We ensure your brand experience is designed to blend with your audience’s habits and deliver on all relevant communication channels in an integrated platform. Further, we ensure one-call resolution.
Stemming from our functional content marketing strategy, we ensure that the audience’s interaction with your brand is enriching and actionable—and carefully guided by subject matter experts.
Lead Generation & Filtering
It's not about finding customers. It's about finding the right customers. We separate the window shoppers from the where-do-I-signs.
Some recruits are a little more high maintenance than others. We love those recruits! And we love hiring them. Doctors, military chaplains, pilots—we're great at talking to the kind of people that are hard to find, but great to have when you need them.
When you're hiring a lot of people, you need accuracy and efficiency. Well, accuracy is our middle name. Can you guess our last? Trick question—it's actually hyphenated: Efficiency-Awesome. We couldn't choose between the two.
Whatever we build for you—app, website, call center, high profit margin—we'll be whenever you need us.
Cross-channel integration combines our two loves: content and efficiency.
Data & Analytics
Ok, we admit it, we have three loves: content, efficiency, and numbers. What can we say? We love a lot of things.
Subject Matter Expert Staffing
70% of our National Guard call center staff are current or former Guard members. If that doesn't prove our commitment to subject matter expert staffing, we don't know what will. If you want to know how successful they are, call 1-800-GO-GUARD and try not to be recruited. We dare you.