As the industry evolves from B2B to B2C, here’s what every healthcare company should be watching, and why.
In my experience, almost all employees want to do well at whatever task they were hired to do. Nobody wakes up and says, “Today, I will fail.” Or, “Today, I will strive for mediocrity!!” The reality is that if your employees aren’t doing exactly what you want, the most likely problem is they just aren’t aware of … what you actually want.
The key to success for any agency is to hire wildly creative people and keep them motivated. They are the ones who bring amazing products to life, who continually push the envelope both creatively and technologically. But sometimes, it’s hard to keep the energy level up for the life span of a project, or from one project to the next. Whether it’s a heavy workload, budget cuts or holiday distractions, sometimes you can just sense the team is struggling to keep its focus. Heck, even Tom Brady has a bad day every now and then.
If you’re buying advertising but not tracking conversions, you might as well be sending your kid to school but never asking to see their report card. That’s what most ad campaigns do, tracking only click-throughs or visitor traffic. But unless your business model is based on web traffic alone, then visitors don’t mean a whole heckuva lot. Your job isn’t to attract customers—it’s attracting buyers. That’s the only ROI that matters.